Category: Citrix

Citrix XenDeskop 7.x upgrade failed with error code “InstallSourceAbsent” (1612)

I got this below error when I upgrade my XenDesktop Delivery Controller to 7.15

DC Error1

Error details:

“Removal of MSI Product ‘Broker_Service_x64.msi’ (‘{44107C52-0D4B-477C-8E2C-DEFA810F3482}’) failed with code ‘InstallsOURCEaBSENT’ (1612).”

DC Error2
View more error details Error Id: XDMI:914A3195DC Error3

Solution:

I have tried to remove the Broker_Service_x64.msi manually using the MsiExec command line with product code which shown on the error message.

msiexec /x {44107C52-0D4B-477C-8E2C-DEFA810F3482}

It prompt to insert the missing source file “Citrix.Common.Commands.Install_x64.msi”DC Error5

Download the missing MSI source file from below url and insert

https://github.com/arpheus/xd7publisher/blob/master/Citrix.Common.Commands.Install_x64.msi

Once the Broker_Service_x64.msi manually removed, Citrix Delivery controller upgrade has been successfully completed.